If a ticket you've raised with Rupeezy isn't resolved to your satisfaction, escalate it to our grievance desk at grievance@rupeezy.in or by calling 0755-4268599.
How is this different from raising a ticket?
Raising a ticket is your first step — through the help portal, support@rupeezy.in, or phone; for the full steps, see How do I create a ticket or raise a complaint at Rupeezy?. Escalation is what to do if that ticket doesn't resolve your issue: it goes to Rupeezy's grievance desk instead of the regular support queue. To check where an existing ticket stands before escalating, see How to know the status of my complaint?.
How do I escalate a ticket?
1. Have your ticket details ready — the ticket number and a short summary of why it isn't resolved.
2. Email or call the grievance desk — write to grievance@rupeezy.in, or call 0755-4268599, referencing your existing ticket number.
3. Wait for a response — the grievance desk picks up from there.
What if the grievance desk still doesn't resolve it?
If your complaint remains unresolved even after escalating to Rupeezy's grievance desk, you can take it to SEBI directly through SCORES (SEBI Complaints Redress System) — the regulator's online platform for lodging complaints against SEBI-registered intermediaries, including stockbrokers.
File a complaint at scores.sebi.gov.in, with your ticket number and a summary of the issue, including how Rupeezy has responded so far. SCORES lets you track your complaint's status online until it's resolved.