Rupeezy's alerts are checked against a price snapshot feed, not every tick. If the price touches your level only briefly, between two snapshots, the alert can miss it — even though the chart shows the price reached your level.
How are alerts checked?
An alert triggers when the price in a snapshot reaches or crosses your set level. The feed captures the price at intervals rather than recording every trade the exchange matches.
So if the price moves to your level and back again between two snapshots, the alert never sees that price and won't trigger.
Other things to check
- "Equals to (=)" condition — an equals to (=) alert fires once when the price matches your value.
- The alert may have already triggered — an alert fires once and then becomes inactive. If it already fired earlier, it won't trigger again until you edit and reactivate it.
Good to know
- Charts also plot sampled prices, which is why a chart may not show a wick at a price your order reacted to — see Why was my stop-loss triggered without the trigger price being hit on the chart?.
- To review or reactivate your alerts, see How to modify or delete an alert.