Why is my internet provider restricting access to Rupeezy web?

Some internet providers run DNS servers that can't resolve the address Rupeezy web (flow.rupeezy.in) runs behind, so your browser fails to load the page even though your Rupeezy account and internet connection are otherwise fine.

Why does this happen?

• Rupeezy web is served through a content delivery network (CDN). Some ISPs' own DNS servers don't support every domain behind a modern CDN, so the lookup for Rupeezy web's address fails before the page ever loads.
• This is different from a provider deliberately blocking trading platforms — it's usually an unintentional DNS/CDN mismatch on the provider's side, not a targeted block.
• Rupeezy's servers never see the request, so there's nothing wrong with your account or your login.

What can I do about it?

1. Switch to a public DNS — change your device's or Wi-Fi router's DNS setting away from your provider's default DNS to a public one:
   • Google Public DNS: 8.8.8.8 and 8.8.4.4
   • Cloudflare DNS: 1.1.1.1 and 1.0.0.1 The exact steps to change this vary by device and router, but it's always in the network or Wi-Fi settings.
2. Try a different network — if Rupeezy web loads on mobile data but not your Wi-Fi (or the other way round), that confirms it's your network's DNS, not a Rupeezy issue.
3. Still stuck? Raise a support ticket with the network you were on and roughly when it started.

Things to keep in mind

• This is a browser/DNS issue specific to Rupeezy web, not the same cause as the Rupeezy app being blocked on a network — see the related article below if it's the app that's affected.
• Since Dock runs on the same web infrastructure as Rupeezy web, the same DNS fix usually clears it there too.