Rupeezy web (flow.rupeezy.in) won't load on some internet connections because the provider's DNS servers can't resolve its address — your Rupeezy account and your internet connection are otherwise fine. Switching your device or Wi-Fi router to a public DNS usually fixes it.
Why does this happen?
- Rupeezy web is served through a content delivery network (CDN). Some ISPs' own DNS servers don't support every domain behind a modern CDN, so the lookup for Rupeezy web's address fails before the page ever loads.
- This is different from a provider deliberately blocking trading platforms — it's usually an unintentional DNS/CDN mismatch on the provider's side, not a targeted block.
- Rupeezy's servers never see the request, so there's nothing wrong with your account or your login.
What can I do about it?
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Switch to a public DNS — change your device's or Wi-Fi router's DNS setting away from your provider's default DNS to a public one:
- Google Public DNS:
8.8.8.8and8.8.4.4 - Cloudflare DNS:
1.1.1.1and1.0.0.1
The exact steps to change this vary by device and router, but it's always in the network or Wi-Fi settings.
- Google Public DNS:
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Try a different network — if Rupeezy web loads on mobile data but not your Wi-Fi (or the other way round), that confirms it's your network's DNS, not a Rupeezy issue.
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Still stuck? Raise a support ticket with the network you were on and roughly when it started — see How do I create a ticket or raise a complaint at Rupeezy?
Things to keep in mind
- This is a browser/DNS issue specific to Rupeezy web, not the same cause as the Rupeezy app being blocked on a network — if it's the app that's affected, see Why is my internet provider restricting access to the Rupeezy app?
- Since Dock runs on the same web infrastructure as Rupeezy web, the same DNS fix usually clears it there too.